This policy outlines how orders are processed and delivered.
Orders are typically processed within 24–48 business hours, excluding weekends and holidays.
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Estimated delivery time is 7–17 business days after shipment.
Delivery timeframes are estimates and not guaranteed and may vary due to carrier delays, customs processing, weather conditions, high order volume, or other factors outside our control.
Customers are responsible for entering an accurate and complete shipping address at checkout.
Zenova is not responsible for orders shipped to incorrect addresses provided by the customer
Address changes cannot be guaranteed once an order is placed
Orders returned, delayed, or lost due to incorrect or incomplete address information are not eligible for refund or replacement
Please review your shipping details carefully before completing your purchase.
Tracking details are automatically sent when your order ships (sometimes they may land in junk or spam).
Tracking updates may take 24–72 hours to appear once the package is in transit.
An order is considered delivered once the carrier marks it as delivered.
Zenova is not responsible for:
Carrier delays
Packages marked as delivered but not received
Lost or stolen packages after delivery
For delivery issues after shipment, customers should contact the carrier directly.
Orders containing multiple items may ship separately. Tracking will be provided for each shipment as it goes out.
During Lunar New Year, processing and shipping times may be temporarily extended. Any such delays will be reflected in estimated timelines displayed at checkout or on the product page.
For shipping-related questions, contact support@zenovahair.store and include your order number.