We work to process and ship Zenova orders as quickly as possible. Please review the information below regarding processing, delivery estimates, tracking, and shipping-related issues.
Orders are typically processed within 24–48 business hours, excluding weekends and holidays.
Processing time is separate from shipping time.
Once your order ships, a shipping confirmation email with available tracking information will automatically be sent to the email address provided at checkout.
Estimated delivery is typically 7–17 business days after shipment, unless otherwise stated on the product page or at checkout.
All processing, shipping, and delivery timeframes are estimates and are not guaranteed.
Delivery may be affected by carrier delays, customs processing, weather, holidays, high order volume, local delivery conditions, or other circumstances outside Zenova's control.
Shipping delays do not automatically qualify an order for cancellation, refund, replacement, or store credit once the order has been processed or shipped.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Zenova cannot guarantee address changes after an order has been placed.
If an order is processed or shipped using the address provided at checkout, Zenova is not responsible for loss, delay, misdelivery, or return-to-sender issues resulting from incorrect or incomplete customer-provided information.
Orders affected by an incorrect or incomplete customer-provided address do not automatically qualify for a refund or free replacement.
If reshipment is available, additional shipping charges may apply.
Tracking information is automatically sent when your order ships. Shipping confirmation emails may occasionally be filtered into junk or spam folders.
Tracking updates may take 24–72 hours to appear after shipment and may temporarily pause while a package moves between carriers, facilities, or logistics partners.
An order is considered delivered when the shipping carrier or final-mile delivery provider records the shipment as delivered to the shipping address provided at checkout.
Carrier tracking, delivery scans, photographs, signatures, GPS information, and other available carrier records may be used as evidence of delivery.
If tracking shows delivered but you cannot locate your package, please check all entrances, mailboxes, parcel lockers, mailrooms, household members, neighbors, or building staff and contact the applicable carrier for additional information.
A customer's inability to locate a package after carrier-confirmed delivery does not automatically qualify the order for a refund, replacement, reshipment, or store credit.
Zenova may assist with a carrier investigation when appropriate. Any refund, replacement, reshipment, or credit offered under these circumstances is at Zenova's discretion where permitted by applicable law.
Refusing delivery, failing to collect a package, or allowing a shipment to be returned to sender does not constitute an approved cancellation or return and does not automatically qualify the order for a refund.
If a package is returned to Zenova, any available refund or reshipment will be determined after the package is received and reviewed.
Where permitted by applicable law, original shipping costs, return shipping charges, carrier fees, or other non-recoverable costs may be deducted from an approved refund.
Orders containing multiple items may be shipped separately.
Separate tracking information may be provided for each shipment. Receiving only part of an order does not necessarily mean the remaining items are missing.
Processing and shipping times may temporarily increase during holidays, major promotions, periods of high order volume, or international logistics disruptions.
This may include Lunar New Year, when fulfillment and international shipping networks may operate on reduced schedules.
When applicable, significantly extended expected processing times may be displayed on the product page, at checkout, or through customer communications.
For shipping-related questions, contact support@zenovahair.store and include your order number.
Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.