We want you to love your Zenova purchase. If something isn’t quite right, here’s how returns and refunds work.
Most Zenova products are eligible for return within 14 days of delivery.
To be eligible, items must be:
Unused and in original condition
Returned in original packaging (if applicable)
Approved prior to being sent back
Returns requested after 14 days from delivery are not eligible for a refund.
To request a return, contact support@zenovahair.store within 14 days of delivery and include:
Your order number
The email used at checkout
A brief explanation of the issue
If approved, return instructions will be provided. Items must be postmarked within 7 days of approval.
Customers are responsible for return shipping costs.
Original shipping costs are non-refundable.
We recommend using a trackable shipping method. Zenova is not responsible for items lost in transit.
Once your return is received and inspected, approved refunds will be issued to the original payment method.
Please allow 3–5 business days for the refund to reflect, depending on your bank or payment provider.
Orders are not eligible for refund due to shipping delays once an order has been processed and shipped. Delivery timeframes are estimates and not guaranteed.
Orders cannot be canceled or refunded once processing has begun.
The following are not eligible for return or refund:
Love in Bloom™ Pop-Up Card
Items marked Final Sale
Returns sent without approval or outside the 14-day window
Orders shipped to an incorrect or incomplete address provided at checkout
Zenova reserves the right to refuse returns or refunds in cases of excessive or abusive return activity.
If your order arrives damaged or incorrect, contact us within 7 days of delivery with:
Your order number
Photos of the item and packaging
We’ll review the issue and make it right.